Now a day’s competition in the market is getting tougher and tougher. Companies are coming up with better ways to provide services for lower prices with lower cost. And one important expense of any company is the communication expense. And to solve this problem, we have Voice Over Internet Protocol (VoIP). This is a communication system that recently transformed, and even replaced our phone line system to keep up with modern advances. There are numerous benefits to switching over to VoIP.
To understand better why VoIP is beneficial for you and your company, let’s look into how it is different from the traditional phone and why it is better. Our traditional phone lines are a network of copper wires connected to each other or in the case of wireless phone, connected to each other through satellites. In wired phones, our call quality is limited to the load the wire can sustain thus at peak hours’ calls are of bad quality and drop a lot and in case of our wireless phones, we are limited by the satellite position and how much traffic it can stand.
Now in the case of VoIP, when we dial a number our VoIP services provider shifts our call through the internet and to our recipient. With fast internet speeds and huge bandwidths increasing day by day, there is no limit to the quality of our calls and furthermore our calls are cheaper as they go through internet rather than wires or satellites. Moreover, you can plug in your VoIP phone to any source of internet from anywhere as your service provider is always online and available.
To add more advantages, because VoIP works through the internet which is also connected to your computer, you can now auto-reply to calls with the help of computer software. You can even select the same number for your voice and fax calls. Not only this you can also add voice and text messages to your email. In addition, VoIP allows you to record calls and integrate your calls and store them in Microsoft Outlook which can be great way to monitor your companies’ communication. A few perks of business VoIP can make customer relations much easier as VoIP systems can be set on auto-attend, giving you the option to receive calls and respond according to the needs of the customer. And in peak hours you can set it to ACD or call queue which forwards all calls to employees.
However, do keep in mind that there are a few cons to voice over internet protocol system as well. One of them is that this system does not work during a power outage unless you have a back-up battery system. Secondly, voice over internet protocol might not be compatible with some Northern communities’ emergency system. Also, call quality depends a lot on the quality and speed of your internet. But never the less, these aren’t problems that can’t be dealt with. Each of these are quite easily solvable.
A vast majority of the organizations have started opting for business VoIP services among which some are, and not limited to, call centers, telemarketing companies or any other company which has any aspect of communication either among the company employees, their clients or consumers. Almost all companies, including yours can gain huge advantages from VoIP services. It will surely increase productivity and effect your companies target markets view on the company.